The Faculty of Public Health (FPH) Universitas Indonesia (UI) held SEMOL FPH UI SERIES 12 entitled “Becoming Quality Hospital Human Resources in the Era 4.0”. SEMOL, which attracted the attention of more than 400 participants consisting of academics, health practitioners and students, also became a discussion platform and shared insights regarding human resource development in the hospital sector, especially in facing challenges and opportunities in the digital 4.0 era.
Through his remarks, the Dean of FPH UI, Prof. Dr. Mondastri Korib Sudaryo, M.S., D.Sc., emphasized the importance of innovation and quality in developing hospital human resources. “In this context, innovation refers to the application of new technology and methods to improve the efficiency and effectiveness of hospital operations. “Meanwhile, quality is related to the ability and competence of medical and non-medical personnel in providing the best service,” said Prof. Mondastri. Emphasizing these two aspects, Prof. Mondastri hopes that hospitals will be able to adapt quickly to changes and demands in the 4.0 era, so that they can continue to provide optimal and highly competitive health services. Apart from the Dean of FPH UI, Prof. Dr. Adang Bachtiar, M.P.H., D.Sc., Professor at FPH UI, and Dr. Ede Surya Darmawan, S.K.M., M.D.M., Head of the KARS UI Masters Study Program.
The discussion at SEMOL Series 12 presented four expert speakers and was moderated by Dr. Dr. Satria Pratama, Sp.P., FISR., and dr. Septo Sulistio, Sp.An., Sp.Emm.
Benedict Sulaiman, S.Kom., MM., CFP., Vice President IT PT. Affinity Health Indonesia (Premier Hospital, part of Columbia Asia Healthcare), as the first resource person, discussed the role and challenges of HR in facing digital transformation in hospitals. Benedict Sulaiman highlights how technology can be used to improve the efficiency and quality of health services. In fact, the role of HR in the digital transformation of health is very crucial and the most important aspect. The response or feedback in digital transformation will determine the success or failure of the transformation carried out. “There will always be challenges, and there must be ways to deal with them. The impact of health transformation will be more beneficial in the long term. “It takes effort to achieve the desired transformation and all factors must play a role, both in terms of technology and human resources,” explained Benedict.
Furthermore, the Director of Al-Ihsan Regional Hospital, dr. Dewi Basmala, MARS, discussed the importance of strengthening HR integrity in facing the challenges of the National Health Insurance (JKN) policy. He emphasized that integrity and professional commitment are the keys to maintaining the quality of health services even amidst various policy changes and external pressures.
Meanwhile, Dr. Berril Fanny Causari, FISQua, Vice President Quality, Health, Safety and Environment (QHSE) PT. PELNI Hospital, invited participants who attended to understand how to create superior human resources to build a safety culture in hospitals. According to him, safety culture is an important foundation to ensure that every patient gets the best care without significant risk. Patient safety has become popular since the publication of a book entitled “To Err is Human: Building a Safer Health System” by the Institute of Medicine in 2000. According to him, medical errors and other errors in health services can be prevented. There are 7 elements of patient safety culture explained, namely leadership, teamwork, data-based safety, communication, learning culture, just culture, and primary focus on patients.
In line with the material presented by the three speakers, Dr. Reza Arpandy, B.Med.Sc., Sp.S., Medical Director of the National Brain Center Hospital (PON Hospital), explained how to create a balance between service quality and HR efficiency. Dr. Reza shared experiences and strategies to maintain optimal services without neglecting the welfare and efficiency of medical personnel.
The presence of resource persons who are experts in their fields at SEMOL FPH UI SERI 12 is expected to provide in-depth and practical insight into the development of hospital human resources in the 4.0 era. Participants are expected to be able to implement this knowledge to face challenges and take advantage of opportunities in the health sector of the future. (DFD)
