Opening 2024, FPH UI held a plenary meeting of educational staff on Monday, January 22, 2024. The plenary meeting was chaired by the Dean, Prof. Mondastri Korib Sudaryo, and attended by Deputy Deans, Faculty Secretaries, General Managers, Deputy General Managers, and all educational staff.
“Starting the new year, we invite all educational staff to maintain and improve the quality of activities that are already good so that they get better from day to day. “The service evaluation that will be delivered today invites us to learn what we are facing, how to solve it and what obstacles we need to overcome,” said the Dean in his opening remarks at the plenary meeting.
The plenary meeting carried three agendas, namely the delivery of service satisfaction survey results, an increase in remuneration incentives, and the release of retired educational staff.
The results of the 2023 service satisfaction survey presented by the Faculty Secretary, Nelasari, M.K.M., were obtained from 9 indicators, namely service requirements; service procedures; service time; rates/fees; product specifications, types of services; implementing competence; implementer behavior, complaint handling and infrastructure. The 4 measurement scales used are 1. Very dissatisfied; 2. Dissatisfied; 3. Satisfied; and 4. Very satisfied.
In general, the survey results based on the number of internal respondents and satisfaction scores show that the number of internal respondents who filled out the survey has increased, and the satisfaction score has decreased slightly compared to the 2022 survey. The number of internal respondents in 2022 was 105 and the satisfaction score reached 3.36 (scale 4). Meanwhile, in 2023 the number of respondents will be 116 and the satisfaction score will reach 3.35. Meanwhile, survey results by external respondents experienced an increase in both the number of respondents and satisfaction scores. In 2022 the number of external respondents will be 228 with a satisfaction score of 3.30. Meanwhile, in 2023 the number of respondents will be 252 with a satisfaction score reaching 3.31.
In the next session, General Manager Dr. Martya Rahmaniati Makful announced an increase in transportation incentives and meal allowances as well as explanations regarding attendance allowances, pension allowances and insurance. For employees with the status of Universitas Indonesia Employees (PUI), since 2022, pensions or post-service benefits have been implemented. In this session, interactive discussions were also open about various matters relating to the rights and obligations of educational staff.
The plenary ended with the release of one of the educational staff who was serving a period of service, namely Mr. Nasir Abidin. In this release, the Dean advised that having finished his duties does not mean that he is no longer a member of the FPH UI extended family. The faculty remains open and welcomes the presence of the extended family from the retired group. (sf)